27 Apr 2024
The onboard staff were fabulous - the cheese platter was delicious and the wine was regularly topped up. The captain was humourous, engaging and knowledgeable. However, the boarding was a debacle - it was disorganised and confusing, and there was no boarding information provided. Very disappointing for a company of this size and experience. We had booked a second cruise with them the next day and the boarding was even worse, so much so that they were overbooked and we missed our scheduled time. No apologies, no care. We wrote to their Guest Services team immediately (via their website) but still have not received a response more than 2 weeks later. Check out others before booking this company (through Tours & Tickets outlets in town).