26 Apr 2024
We could not make the tour because, on 4/3/2024, our connecting flight, Delta 1576, was cancelled. Because of increment weather conditions, all flights out of Orlando International Airport on 4/3/2024 were cancelled. As a result of these cancellations, we could not connect to our international flight, Delta# 0194, out of Atlanta, Georgia, headed toward Barcelona, Spain. I had reached out to Viator and explained our situation to them, and I requested a refund. The refund was denied, and I was told that it was because the Tour Guide Company, Julia travels, denied to give a refund. I had then reached out to Julia Travels and was informed that it wasn't their decision to deny the refund...it was actually Viator's decision to make. After using Viator Tours, over 9 times, for our Tour Bookings, during our 2 weeks vacation to Europe, I feel that Viator should've honored the requested refund, and not give us a 'Run Around The Bush'!