19 Nov 2024
Well I won't be using 5 star tours again.
1 - We never received any info on what time the tour would leave
( their email just mentioned the day and place to meet. we emailed and called but no response) Finally we got hold of a live person the day before and they said the trip was on and we should meet at 8am
2- We had to get up very early because of the long tender rides plus the big lines on the ship. when we arrived it took 14 minutes before ant representatives showed up.
3- They bussed us to a staging area and THEN told us the cave tour was canceled
( when I asked why the didn't text us that morning or BEFORE we wasted our time with the bus ride to the staging area, they said they had just gotten notice of high water in the caves moments before!)
4- Then they proceeded to try and sell us one of their other tours . When we politely refused they refunded our money and told us we could WALK back to the ship!
5- We found out later after to talking to other tour operators at the port that there actually was high water in the caves but that everyone had been notified at 6am
So 5 star could have easily texted us and we could have taken our time getting off the ship.
PS. We booked a city tour and Beach trip with a different tour operator (Too bad 5star couldn't have have played it straight with us instead of the old bait and switch!)