27 Jun 2025
Booked through Viator, had tickets (offline) through Viator app - when the trolley came to the stop, the operator denied us because he said he didn't recognize the tickets. Didn't bother to help or look into it further. Took time out of our day to get it sorted out and we missed half the day of touring because of it. In the end, we had the RIGHT tickets, for the corresponding service so we spent money on something we only got to use for less than half the day!!! Shouldn't the operator's be more helpful to sort things out? Waste of our money considering we didn't get fully what we paid for.