21 Aug 2024
We booked the trip for 6 people which was $750 and we got there at 9 am and the owner told us he did not have time to find enough staff to take us on the trip. We told him he should have let us know to which he responded “what, so do you want me to be on my phone all the time? He then proceeded to tell us he would not take any complaints but that he would refund us the money. He told me in 30 mins i would be getting an email from viator with my refund and gave me his phone number for if there were any problems. I never got the refund email and he ignored all my text messages. Now i am $750 out , i hope Viator pulls through and helps me get my money back. I hope he gets banned from Viator for being a scammer.