20 Apr 2023
Our guides were amazing however the company messed up our tour and could not offer or do anything to fix it. We paid for the Adrenaline combo tour which per the website description (which I went back to check to ensure I wasn’t missing something) included rappel, horseback riding and 7 ziplines. Instead of the rappel that we were supposed to do and paid for, we were brought to the base of la fortuna to swim and then just did the zipline and horseback ride. I can’t say enough how disappointed we were to find out at the end we were not doing any rappel down the waterfall. This was the main excursion we were looking forward to doing during our short time in Costa Rica. Again, our guides were amazing and very friendly. It wasn’t their fault as they are just told where to take us. Very disappointed they couldn’t offer us partial refund or try to assist with another excursion to allow us to do the rappel. Will likely not use this company again if we get the chance to return to Costa Rica.