2-daagse tour langs hoogtepunten van het zuiden van Ierland vanuit Dublin

On April 2, 2024, I contacted the Paddywagon Tours Dublin office to book five tickets for my family. The customer service representative, Davi, handled my inquiry. During the call, I asked the following questions: 1. Group Discount: I inquired if there was a discount for groups. Davi responded with a blunt "No." 2. Front Seat Reservation: I asked if we could reserve the front seats on the bus. Again, Davi said, "No." 3. Alternative Options: I asked if there were any alternative options, such as paying extra for front seats. Davi loudly replied, "No." When I asked if it would be possible to check further, Davi said, "This is a policy. Did you get this?" I expressed my dissatisfaction with the tone and asked why I was being treated like this. Davi responded, "Because this is a policy, and I have to end the call," and hung up. I immediately called back to speak with another representative, but Davi answered again. I explained that as a customer service representative, they should not treat customers in this way. Davi became aggressive, loud, and said, "Go ahead and complain about me. My name is Davi, and I'll spell it for you. Raise a big complaint about me," and hung up again. I tried to call back, but Davi hung up for a third time. I then contacted the Cork office to report the issue and asked to speak with a manager. The representative took my number and assured me that someone would contact me shortly. However, it has been 48 hours, and I have yet to receive a call from Paddywagon Tours management. I also submitted feedback through their website, requesting a call back, but I have not received any response or call. I strongly advise against dealing with this company due to their extremely unprofessional customer service. Their lack of response to my complaints, both through their Cork office and on their website, demonstrates a clear disregard for customer concerns and feedback. This experience reflects poorly on the company and its commitment to customer satisfaction.

Geweldige tour / zag wat we hoopten te zien. Vriendelijke en behulpzame chauffeurs. Mijn enige negatieve was het hotel waarin we waren. Zeer oud, klein, stinkend, etc... ze moeten die accommodaties verbeteren. Kortom goede reis!

VERSPIL JE GELD NIET! ! ! U kunt kiezen voor accommodaties - mooi hotel of hostel. Maar de chauffeur en Paddywagon weten niet wie waar is. Ze zetten backpackers die honderden minder betaalden in onze hotelkamer en wij kregen de slechte accommodaties. Net als alle andere VEEL SLECHTE REVIEWS - ze zullen niet eens overwegen een terugbetaling of zelfs het erkennen van het probleem. Ze verdedigen zichzelf gewoon. Onze chauffeur wist niet waar hij moest zijn op dag twee - gaf ons 30 kennisgeving de ochtend van. Ze beloven veel, ze leveren niet en geven er niets om. Cathal O’Connell is een schande.