07 Aug 2022
I’ve used this company several times now but do not know what’s happened! Booked a return to Gatwick for our summer holiday. Transfer there, no issue. Transfer back did not show up. Flight landed at 2am and I had a message via what’s app from the driver saying ‘Hi Kate’ and then nothing after that. I messaged, called, tried ringing 247, no answer! Tried for an hour!!! At 3.30am with a very tired 11 year we called an Uber (which btw was £68 compared to £117) and waited 15 mins further for it to arrive. At 3.37 the 247 driver called me and messaged to ask if I was ready to be picked up! Given the allocated time for pick up was 30 mins after landing at 2am, what was that? Did he nod off to sleep! Very unreliable, not to be trusted. Complained to 247, no real apology or explanation as yet! If you want to get home in the early hours after a long flight, don’t book with this company!