11 May 2025
First viator experience that I've reviewed with less than 5 stars over an 8 year period. This missed the mark. Being in Tuscany, I expected a decent wine, however, huge jugs of unbottled acidic red wine were placed on our tables. In addition, the pizza I prepared was taken, cooked and then brought to someone else's table. I received a strange-shaped pizza missing one main ingredient I used and was told that it was indeed the one I prepared, but the chef misshaped it when he put in the oven. After eating a third of it, I again told the chef that this was not my pizza. The ingredients were different and while the chef then apologized saying someone else wanted my pizza, it was too late. I found the experience frustrating and unenjoyable. The gelato we made was just ok; the bitter chocolate was not close to the delicious flavors that are available across Tuscany. This event was a 'show' with minimal substance.