02 Jan 2022
For starters, they could keep better records of the bookings made, they should not cancel at the last minute and their personnel could stop being rude. They had our pick up information wrong in Honolulu and were unpleasant about it. In Kona, they twice cancelled bookings shortly before the scheduled times for airport pickup saying they didn't have drivers/equipment. They don't answer their phone promptly--waits of more than 30 minutes before being able to talk to anyone. Hotel personnel and other drivers told us this firm has a very bad reputation for reliability.