30 Apr 2023
These folks are crooks. I had a confirmed reservation which was charged in advance. They communicated on Whatsapp, which I don't normally use and set the chats to delete after 24 hours. They cancelled my trip but did not offer a refund, but instead offered a different date. I had other plans that day and could not modify my schedule. I requested a refund from the Viator app and was declined. Since they did not use the Viator app or my email to communicate that they cancelled, I assume they lied to Viator. I now need to dispute with my credit card. Such a hassle. I will spend more time getting a refund than the time of the tour.