Begeleide tour van een hele dag in Auschwitz-Birkenau vanuit Krakau met privévervoer

I booked the Auschwitz-Birkenau tour with this company for March, and unfortunately, the experience began extremely poorly. I had to chase confirmation of the pick-up time, as this was not clearly communicated in advance, despite being referenced in your email. Additionally, I was not provided with any details regarding the driver, such as their name, vehicle, or contact information, however other operators provided these. This became particularly problematic on the morning of the tour. We were outside our apartment from 5:30am for a scheduled pick-up window of 5:35–5.50am. A taxi arrived and collected two other passengers further up the road. As we had no identifying details that had been provided, we were unsure if this was our driver. The vehicle then drove past us without stopping, despite us being clearly visible at the address provided. With no direct contact number available (and the office being closed at that time), part of our group had to run up the road to confirm with the driver. Despite stating he had been “looking for us,” he had our exact address and made no clear attempt to stop and picked two other people up on the same road. Even after being flagged down, he began to drive off again until members of our group intervened. This caused unnecessary stress and upset at the very start of what is a deeply important and sensitive experience. It is not acceptable that we had to run to secure our booked transport which we paid for, particularly given the early hour and lack of communication. I would also like to raise concerns regarding your “skip-the-line entry” claim. We were required to wait approximately 45–50 minutes in the cold, which contradicts the advertised service. One member of our group has a heart condition, making this situation even more concerning. Overall, we paid a significant amount for this experience and expected a far higher standard of organisation and care. Following our attempt to raise these concerns directly with them, we were met with a dismissive attitude and suggestions of dishonesty on our part, which is entirely unacceptable. A driver leaving passengers behind, nearly forgetting others, and providing misleading information represents a serious failure in service. Despite this, we were told that the driver was not in the wrong and that we “must” have provided an incorrect address — even though the same address has been used with other companies without issue. We had hoped for some compassion and understanding, yet the only response we received was, “we did everything right.” This approach shows a lack of accountability and professionalism, and it has left us extremely disappointed. Approach with caution, I would not book with this company.

Onze ervaring vandaag met onze chauffeur Jagoda en privé gids Anna was geweldig. Jagoda ontmoette ons in ons hotel prompt om 6 . 10 en na ons eraan te herinneren om onze paspoorten te brengen, reed ons naar Auschwitz chatten en liet ons een video om de scène te zetten. Bij aankomst, Jagoda kreeg onze tickets in Auschwitz, stelde ons voor aan Anna en we liepen door alle drukte te wachten recht naar de beveiliging en binnen enkele minuten waren lopen in de ingang tunnel met onze gids... . geweldig. Ann’s was ongelooflijk geïnformeerd en haar rustige respectvolle verhaal was emotioneel (zoals je zou verwachten), maar ondanks de drukke omgeving nam ze ons vakkundig mee rond beide sites op een manier die het leek alsof we alleen waren. Jagoda was er om ons te ontmoeten als we Auschwitz verlieten en kreeg ons snel naar Birkenau, waar Anna ons weer begeleidde rond de site, opnieuw het vermijden van de drukte, zodat we alles in ons eigen tempo kon nemen, het beantwoorden van al onze vragen. Dank u voor deze belangrijkste reis en kan niet genoeg aanraden de prive-auto en prive-gids

KrakowDirect - Oplichting! ! ! Reisde naar Polen na het boeken van onze tour naar Auschwitz met dit bedrijf! Enige reden om Polen te bezoeken was deze tour. Een maand van tevoren geboekt, betaald en bevestigd om er bij aankomst in Polen achter te komen dat dit bedrijf onze tickets helemaal niet had geboekt. Werd gemaakt om 3 uur in de rij te staan om geen toegang te krijgen tot Auschwitz. Betaalde € 336 . 00 voor ophalen, geen wachtrijen! Extreem frustrerend en teleurstellend! Na verschillende telefoontjes naar kantoor en e-mails hebben we nog steeds geen reactie of communicatie van dit bedrijf. Na dit te hebben onderzocht en gesproken te hebben met de lieve locals van Polen, gebeurt dit keer op keer via dit bedrijf. Vermijd dit bedrijf koste wat het kost. Plus de taxitarieven zijn meer dan het dubbele dat je zou betalen van een ander lokaal bedrijf, waaronder uber.