29 Mar 2025
While the tour itself was okay, the people running this agency were incredibly disrespectful and unprofessional. At one point, I was on the phone with the company on speaker, and the people around me were appalled by how the woman spoke to me. It was shockingly unprofessional and completely unnecessary. We booked this tour because it was advertised as customizable, but every single thing we requested came with an extra charge. It felt like we were being nickel and dimed for everything. The Pena Palace was closed on the day of our tour, which wasn’t the company’s fault, but their response was rude and dismissive, and they made little to no effort to offer meaningful alternatives. Our guide was kind and did his best, but the actual route of the tour was unimpressive and felt thrown together. I still recommend visiting Sintra, but I strongly advise against booking with this company.