02 Oct 2025
Dreadful! I firstly checked on the app for the price which had reduced from £44 to £26.44. When we reached ticket seller kiosk he tried to charge me £44, I said no, then he tried to charge me £30+, I said no then when I insisted he very reluctantly said yes. We used the Yellow route, dismounted to get the blue route bus. We were there at the stop 1st and asked, as it was cold, how long till the next bus “about 10mins” ok. We waited 1hr 20mins in the cold and kept being told 6/7mins. During that time 3 yellow route buses pulled into the stop together! A blue route bus pulled in but was unable to take people because it was broken. When the bus finally came there was a stampede and were pushed out of the way ???? The ‘adventure’ was not over, half way round the route we were put off that bus and herded onto another bus as ours had broken down ????
We were told initially the blue route buses had been held up by a planned Event and the road was closed, why didn’t the company not allow for this? Why didn’t they reassign one of the 3 yellow buses blue and place all the passengers on 2 buses? We hadn’t been on tour buses before and were not told we needed ear pieces to hear the commentary, we thought it was broadcast across the bus.
I would never recommend this company.