13 Jun 2025
The worst experience I’ve ever booked by far. A true calamity. Tried for 2 days to fix an issue of paying a premium transport only to find out at the last minute the car won’t accommodate luggage. It’s now our fault for booking the wrong size car. I don’t live in London so not sure how we’d know that 3 people traveling from Boston to Heathrow did not clue the “professional transport” service we had more than knapsacks. I’m now in my third day trying to rectify this horrid situation. Viator wants to just give us the “sorry but we can’t help you” reply. I’ve had to go to my credit card company for help because a supervisor is never available for me to talk to. Learn from my ordeal. Use an uber for half the price and no hassle.