Rondleiding door het Koninklijk Paleis van Madrid met optionele koninklijke collecties of tapas

Forkforkert møde detaljer på billetten resulterede i at vi ikke nåede frem - ringede til både trip advisor og rejseselskabet. Kombi med tapas eller kongelig samling er er fejl og skaber forvirring

The worst experience with a company and a tour guide I have ever had! First of all, they gave us absolutely wrong instructions on where to go. We arrived 45 minutes earlier and waited. At 12:15, I realized no one is showing up. Texted them and called them and finally got through. They told me I was at the wrong location. Woman on the text, originally, was trying to be helpful but absolutely not professional! Told us to come back at 3:00. We had to hang around for 3 hours just waiting! Then she said come at 3:15. Which was absolutely ok. Again, at 3:15 there was no one there. The woman on text messages keeps telling me I am at the wrong place again. She made me run around circles. 10 minutes later the Tour Guide finally shows up and she is standing at the exact location where we were originally waiting. I have asked her if she is the tour guide and she gave us and another couple nasty attitude. She checked us in. We walked away and were speaking to another couple about how unpleasant this experience has been and that it ruined our last day in Madrid. THE TOUR GUIDE then runs up to all of us and starts screaming that if we don’t shut up, she will leave us behind!!!!!! I told that we are having a conversation among ourselves and she has no right to speak to us this way!!! She then tells me that we are not getting into the Palace and that she is kicking us out of the tour. I told her we paid for it and we are going. (I have videos of the entire experience that I would and I would Love to share with her boss.) she then split us up with the other group. (Have video of that as well). She saw me recording her, she HIT ME TRYING TO TAKE MY PHONE AWAY!!!! She then told us to get in other line. She walked in through security, then told security guards that she LOST OUR TICKETS, walked through, gave us a MIDDLE FINGER with one hand and was waiving “bye” with another!!!! Security guards kept saying that they are so sorry for her behavior and that she is crazy. They also told me that it was all being recorded and I can request a video of it all. I was there for a family vacation with 2 children!!! I hope the owner of this company will read this review!!! He/she really needs to filter who you hire as reputation of a business means everything! I have videos and pictures of it all and would absolutely love to speak to an owner if possible. I will gladly remove my review once I speak to someone. I don’t want to hurt someone business with a bad review, I just want you to know what kind of horrible people work for you!!

Horrible. We got there early and could not locate the tour guide. We asked several strangers if they were on the tour and nobody was. We call the tour company and she said to go to the group entrance and that the tour guide will meet us there. Waited for 40 minutes and called again and she would not give us the guide number and was extremely unhelpful and rude. Finally I asked a random tour guide what I should do. He said he works for the same company some times so he messaged our tour guide. He said the group is on their way so wait here. A few minutes later he said “oh your group is already in the palace you won’t be able to go”. I contacted the tour company asking for a refund and they offered no apology whatsoever and told me to “complain” to Viator. I bought through trip advisor?? I am so pis&ed off. Arrogant and rude as hell. The tour guide who “helped” thought the situation was hilarious as he couldn’t contain his laughter. I never leave bad reviews but this was as bad as it gets. Plan ahead and book your own visit. It’s free for eurozone and South Americans. The audio is $5 euros.