Riu Montego Bay Resort Luchthaventransfer

For starters we arrived at 2 and check in is at 3. We went and ate lunch and checked in with our Amstar people. We checked back at the front desk at 3:30 and our room still wasn't available. We didn't get into our keys for our room until close to 6 and the elevator in our building was broken. We couldn't get in the pool because it was closed which is ridiculous. The majority of the machines in the gym were down and the towels for the pool took over 2 hrs to get. While waiting for the towels we were smoking a hookah and everyone else by the pool was smoking cigarettes, cigars, vapes and weed, but after 2-3 hours of smoking a lifeguard told us the manager said we couldn't smoke there. After telling him we'd pack it up, we kept getting approached by different security guards. The one security guard jumped in my husbands face and told him he wasn't scared of him. Next thing we know we're surrounded by 6-7 guards telling us we have to leave the property. We got escorted to the front lobby and tried to talk to the manager but he wouldn't talk to us or our travel agent. The security harassed us and followed us to our room to pack and kept knocking on our door telling us to hurry up. We waited in the lobby while we called around to different resorts. The security women kept telling us to hurry up. They didn't care if it was our Anniversary, that it was a Sunday night Or that we didn't even do anything wrong. The manager didn't want to hear anything we had to say. I Will NEVER go back to that resort or even Jamaica for that matter. The food wasn't that good and if you weren't the right color, the staff pretty much ignored you. The manager was super unprofessional and this trip left us with a Really bad Jamaican experience.

Just got back and booked again for December, excellent service, great food, clean rooms, entertainment excellent especially roly poly and chocolate, smalz and Danielle, we was well looked after at the sports bar by omari Dawes. Excellent service by Takay coote on reception. We got an upgrade having a RIu gold class, Jackee the tui rep eas very helpful, and lasy took on board some of my ideas, perfect beach, the party boat eas a downfall not worth the money, we went out a few nights which was perfect, there is a shopping mall with a supermarket over the road which was convenient, can’t wait to get back, entertainment team would great you every morning by your name. I miss that good morning Tina and joe, highly recommended

Best resort, starting at the warm welcoming and their friendly attitude, welling to help make your dream vacation come true. A special thanks to Stacy-Ann for her patience and quick response to problem solving. A big thank you to Rose-Mary for planing our days and her advise. Ashok, you are patient and helpful. I don't know what to say to express our experience at your resort. Thanks for being there. Wish you all the best in your future, and for sure we will visit again. ❤