03 Apr 2025
On Mar. 18-25th. 2025 we went from YYZ to MBA in Jamaica. The flight to Jamaica was smooth with no issues except for Sunwings use of the terminal in the no-mans land at Pearson, where we have to jump on a bus to get there....... so 3rd world!! Got to Jamaica in good time, getting through Immigration was a breeze, baggage was put out very promptly!! found our bus and then it was a 1 hr. wait before we left the Airport!!!!! Then the poor bus operator proceeded to do 6 drop-offs at resorts with no assistant!! before the 90 mins, drive to Ocho Rios!!! Needless to say we were drained when we arrived at our Riu resort in Ocho Rios and the poor driver had 1 more drop off after ours. So we left Montego Bay Airport at 2pm. and arrived at Riu Ocho Rios at about 5pm. Unacceptable!! When you have to travel 90 mins. to your resort Sunwing should make it direct or ONE other drop off only!! The bus ride was almost as long as the flight!!! Sunwing is making it very hard to stay a loyal user for our vacations! We know the pandemic was very hard on your bussiness, it was hard on everyone! But, it's been 3yrs. Get it right and moving in the right direction!!!