Gedeeld vervoer bij aankomst zonder wachtrij: van de luchthavens van New York City naar het hotel

Shuttle from JFK to hotel was an hour late arriving. We were the last on to a crowded van. Transport back from our hotel to JFK was an hour late, followed by an interminable ride along Queens Blvd. with a bad-tempered driver. My advice: take the air train from JFK, then the Long Island Railroad to Penn Station, then a taxi from there to your hotel. It will be way cheaper and take less time. New York City has not managed to develop a speedy transit system from the city to its airports. No high-speed trains. Getting there by car is awful. It made our drive from Heathrow home an absolutely blissful experience of well thought-out transit systems.

I would not recommend this service. I arrived in NYC around 9PM. I called them upon getting my luggage and was told that the driver was about 30 mins away. While on the phone, I asked where am I supposed to meet the drive and I was told to go outside. 30 mins passed and I called back. I was told that the driver was 15-20 mins away and that I should be waiting inside near the welcome center. 15-20mins passed again and I was told that the driver was “on the property”. At this point I asked the operator to stay on the phone with me until the driver arrived which was another 15 mins. I also asked for a refund because at this point I was waiting for over 2hrs. I was told I could not get a refund because the driver was already dispatched. My conclusion is that this service do not have drivers on site waiting for you upon arrival. Once you call, they dispatch the driver who appears to be 30mins to an hour away. Be prepared to wait for your driver at least 30mins as this is not a true reservation where your ride is waiting on you when you arrive. My cousin arrived the next day and had a morning flight. Her experience with them was the same. 2 hrs waiting for the service to pick her up. If you value you’re time, just pay the additional amount for an Uber/Lyft/taxi. I was so ready to just pay the $80 to catch another ride immediately but I had already wasted 2hrs waiting so I sucked it up.

Kept calling the telephone number and each time promised shuttle was on its way Eventually the shuttle arrived after 2HOURS!! Not a good start to my trip. I have used Viator for years and this is the first time I have been let down so badly. All the other passengers were also v angry The driver however was really sweet and was getting told off by the passengers which wasn’t fair