18 May 2024
Be very wary of this tour company. We booked this trip through our hotel after showing them a picture. It was 1820PLN (English) £374.55 for four we got picked up and taken to Zakapone Thermal Spa which was not the trip we booked. We got 200 PLN (english £38.55 ) refund as a good will gesture. This was after they agreed we were on the wrong trip. Krakow Direct Tours are very unhelpful and unwilling to help when trips don’t go to plan. We paid well over the top for the actual trip we were taken on. The refund should have been for the part of the trip we didn’t get. I would definitely not recommend this tour operator.