Shuttle Transfer Luchthaven Punta Cana - Uvero Alto

De shuttle kwam niet op tijd toen we moesten vertrekken, de klantenondersteuning had geen idee van mijn reservering en ze waren een uur te laat. Toen we zagen dat ze niet op tijd zouden arriveren, hebben we een taxi gebeld en waren we nauwelijks op tijd op het vliegveld voor de vlucht. Als we op hen hadden gewacht, hadden we de vlucht gemist. Na dit alles weigerden ze mij de helft van de prijs van de reis (retourgedeelte) terug te geven en zullen ze alleen de taxi terugbetalen die ik naar het vliegveld heb genomen, wat geen zin heeft.

The airport shuttle situation is chaotic. It was our first time experiencing this. If I ever go back to Punta Cana I will ask the hotel for their preferred concierge. I had to wait an hour after landing for other couples to arrive to fill up our shuttle before we even left the airport. And then contacting the service to set up my hotel pick up took 4 attempts and was kind of a nuisance.

The carrier never showed up. We were waiting outside the lobby 25 mins prior to the determined time and enquired to all carriers showing up to see if we were on their lists. We finally contacted the operator 25 mins past the agreed time to inquire. We had the Air Canada bus leaving for the airport 10 mins later. Seeing that we weren’t getting any response we hoped onto the bus. 2 mins after departing the hotel, we got a reply stating that the carrier had come, had called our names and had departed. All of which we called bull $&.! on as we were on spot. We are now in communication with Viator for reimbursement and we are going back and forth as the operator is maintaining the bull. Hopefully Viator will make things right by reimbursing us or else, we’ll have to pass thru our credit card in order to get reimbursed. It doesn’t always go this way as we normally have great service thru Viator. It appears that in Punta Cana, the operators are in demand between the tours and transfers. So they overbook in order to capitalize and it’s too bad. It happened to us twice on this trip thru 2 different operators. In La Romana last year, they were on point. Most important thing is to not let it ruin your vacation and always keep a plan B it your original plan doesn’t materialize. ????