03 Jun 2025
After a 15 hour flight I wanted to have an easy time of it at the airport so I had booked a private airport transfer thru Viator. I provided all of my travel information. When I was waiting for my luggage I got a text from the transportation company asking me to let him know when I was supposed to arrive. I told him I was already in Sydney waiting for luggage. He then directed me to get my luggage and then leave the airport and walk 5/7 minutes away (mind you it was also raining) to be picked up in front of a hotel. He also said to text when I was walking and that the pick up would be there about 5-10min after we got to the hotel. Well it was a taxi. No meet and greet at the airport. No private transportation service. We had to schlep all our luggage to a hotel then basically wait for a taxi. I could have done that myself at the airport if that’s what I wanted. The transportation company told me they never got any of the information from Viator.