20 Feb 2023
Extremely inconsistent service.
On the first try of the NL tour, we had a driver/guide who said upfront he was a last minute substitution; he was very chatty and pleasant - however, wrapped up the tour quite - what felt like - rushedly, claiming no lights were imminent.
On second try (after pointing out the issues about the first night), we were assigned a senior person, Magga. Clearly knowledgable, she made a huge effort to show us the lights due to favourable conditions on the night, but we had no luck. She did request us to rebook though for a free tour on the next available date. When we tried to do this, we were told by the ‘office’ that a third try was not entertained, despite having being given the assurance by a senior guide.
On pressing the matter, we were finally told that the tour was cancelled due to the weather, ie there was no point in us trying any further. This could very well be the truth, however, we paid another tour company (Outventure) and experienced a dramatic show of lights on that very night. Yes the weather was very windy, but we saw the NL nonetheless.