22 Feb 2020
Get your own directions and do not be a minute late for this tour. Address given does not take you to the actual Hard Rock restaurant. Address takes you to a sign for Hard Rock that is around the block, opposite side of the plaza with shops and restaurants. When we finally found the correct location it was 4:01 pm. Tour was gone, no one was working the desk, no one answered the phone and tour could not be found on street. They clearly left early and made no effort to contact us. When tour returned the guide rebooked us for two days later even though we were not available. He said we could email to get a refund. We emailed for refund and were denied. They tried to tell us tour did not leave until 4:06 pm. That is false. Also, this tour was not full. Others were not prevented from going on tour based on our reservation. If they want to claim we were late they should refund our money. Just a pure money grab. We won’t be booking any tours through Viator or with red line in the future.