Zipline-activiteit met kleine groepen met 7 lijnen in het natuurpark Sevierville

Nathan and Carol were awesome leaders. Their were eight in our group and Nathan and Carol explained all details before they let us zip line. This is the best experience I have had in zip lining. I will definitely be back and will let my friends know about Adventure Park.

I am SO DISAPPOINTED with the management at this company. My family went to this adventure park for zip lining and horse back riding. We did the zip lining first - our guides Nathaniel and Carol were awesome. I purchased the whole picture packet for $33.00 including tax for the zip lining, then, one hour later we did the horseback riding and our guide Mathew was great. We went in to purchase the pictures again and decided to purchase the whole package like before; the computer said it was $33.00 including tax (same as before) but when I went to the cashier to pay for it, they told me the pictures had gone up and that they were now $40.00 plus tax. The price change was not posted anywhere and was not reflected on the computer; after a long conversation about the new price not being posted and requesting to pay the price given to me by the computer, I asked to speak to a manager and she said she was the manager - Brooklyn. I asked to speak with the owner or anyone higher than her and after she spoke with someone else, she told me that she was the only person I could speak with because it was the other lady’s day off. When I asked for a number to call to speak with someone else she flat out told me no. She told me that the computer wasn’t updated yet but that I still needed to pay the higher price; when I asked why there wasn’t a sign posted she told me that she didn’t need to have the sign posted because she was telling me the new price verbally and I had to accept that or just not buy the pictures. My family and I love the guides on both the zip lining and the horseback riding, but this experience with Brooklyn made me never want to visit this company again. They changed the price for the pictures within the hour that we had between the two activities, didn’t post any signage, refused to honor the posted price on the computer, and, more importantly, the manager was rude and condescending throughout this entire process and refused to honor the price I just paid an hour ago. As fun as the zip lining and horseback riding were, I don’t recommend going here; I recommend going somewhere with actual customer service and good management. There are a lot of good options in the area and this isn’t one of them.

We did the zip-lining and horseback riding with our three kids, and the adventures themselves were fantastic. The guides were professional, friendly, and made the experience really enjoyable. However, we paid over $500 for our family to do this, and the mood was immediately ruined by an unacceptable situation. The manager had her young son at the facility, and he repeatedly harassed our 7-year-old daughter—giving her the middle finger and saying disturbing things, including threats toward her mother, all in front of other guests. He also threw water on us and made wildly inappropriate comments. During the break between zip-lining and horseback riding, he was out again spraying water on both customers and employees—who told us, “he’s the boss’s kid, so we can’t say anything.” When the manager finally came out, she laughed it off and told him to go inside, but he returned shortly after and continued the same behavior. We were really looking forward to this experience and were willing to pay a premium for it—but it’s incredibly disappointing that something so special for our kids was ruined by the complete lack of accountability from management. I sincerely hope the owner reads this and takes action.