23 Apr 2023
THis is an update further of my review of La Petit at Grand Hyatt KL a week ago. Following the unpleasant after dinner experience, Kevin from la petit has called me the day after and explained the situation clearly. He has also apologised for the lack of clarity on their part and didnt want me to continue having a bad memory of what was supposed to be a celebratory night for me and my family. I'd like to thank Kevin for his good hospitability and sincere follow up. I cant say much for Carmen who not only did not give a clear picture of the situation, but was also a bit lacking in leadership when she just decided to pass over the problem to another staff to follow up when it was a Grand Hyatt issue regarding WOH membership.