10 Jul 2024
Please note that this happens with many (if not all) agencies and city passes in Rome. Also note this place is worth visiting.
The Viator page uses pretty words to make the "tour" appealing, but they provide exactly what they advertise.
"Skip-the-line": I wouldn't know, there was no line, in the heat of July 2024 at 4pm.
"with host" and "Welcome service from our coordinator": On the confirmation and meeting instructions it lists that a person from Once Upon A Tour will give you your ticket. A ticket you can get through the Galleria Borghese official website. I couldn't get it because the website did not show July dates before the beginning of my trip (the reason why I surrendered to paying Viator).
There is no guide, no audio guide, no escorting to the entrance, etc. Basically just someone handing you your timed tickets.
This was my first activity in Rome which was just an appetizer to how Rome operates. Tour companies bulk buy tickets as soon as they can, leaving tourist no other option but to use them as middle men. The worst of all is that the ticket they gave me clearly showed the price THEY payed for the ticket.