18 Mar 2022
In the Description it was said the tour takes place from 4 pm to 9 pm. Since we didn’t stay in Sharjah but in Ras al chaima, we need a taxi to go there. For us the description was perfect that’s why we booked it. After booking and receiving the ticket, the time was suddenly changed from 4pm - 9 pm to 10 am -5 pm. I contacted the tour via email WhatsApp and viator, no one responded in time. On the day where the tour took place, I received a message around 9:30 am, that the information on the ticket is right and the information on the homepage before booking is wrong. We received the information, the tour takes place every 30 minutes, which was also wrong. When getting there, the tour leaves every hour. The tour was nice but the communication and information was horrible as well as the customer service. We had a stressful arrival. If you live in Sharjah and don’t mind about the time the bus is leaving then it will be ok for you, but not when you need to drive one hour by taxi to reach the place. I also described the urgency in one of my emails / chats, but still no response, just apologies at the and of the day ; but from apologies you don’t benefit. I recommend to book the tour from a different, more organized, more competent seller.