03 Apr 2025
The company does a good job of reaching out prior to a trip, just not showing up when they’re supposed to. We provided flight information and expected to be picked up from the airport. We waited about an extra half an hour before someone arrived.
The driver was professional and nice but we never received a drink like indicated in the description.
On our transport back to the airport they communicated their intention to come get us. The time was agreed upon and had been entered prior to the trip. On the pick up day we waited, and waited, and waited….. everyone else’s companies were coming to get them… not us though. I reached out and the company said the driver would be getting there soon as traffic was “busy” (spoiler it wasn’t busy- even if it had been… leave sooner…)
A half an hour went by and I asked them if this driver was even coming. They said he was. We waited longer and finally got another cab through the resort we were at…
When waiting for a ride to the airport time is of the essence.. it is unacceptable to be 30-40 minutes late for a scheduled pick up time. I’m sorry…. I’d go elsewhere next time