21 Jun 2025
I booked round trip. Called and confirmed ahead of time. The driver never showed up to the airport. I waited an hour, after six phone calls, someone finally showed up. Then, my ride never showed up at hotel to pick me up, after calling to confirm. I waited 30 minute, called twice, stayed on hold. I finally called a taxi and paid $60 to go to airport. The only reason I used Viator was because of the TripAdvisor ratings. They were a complete joke. Thankfully I had cellular data and spoke Spanish. I requested a full refund.