02 Jul 2025
The overall experience and guide Mahmoud was amazing. The temples and activities were magical.
However what was a BIG turnoff was the operator of this cruise. Originally we booked for 3 people and 2 rooms. Viator confirmed everything was in order but 2 days before the actually sailing date we reveived yet again a mesdage for the tour Operator that we needed to pay an extra 200$ US. This literally made me stressed because everything was already sorted out. We had to spend a full day back and forth on the phone or email with viatour and the tour operator to try and sort this out, which in the end there is still no resolution. To make things worse we originally booked with NOOR tours and received an email (from Viator) that our booking was with Pharo Nile cruise. Everything was a mess with Voator and the Tour operator and till this day 2 week after our vacation we are still trying to sort this nightmare.
Just to clarify when wr contacted Pharo Nile cruise, they tried to assist us in the best way they could. As for NOOR cruise, I feel like they just want to try and scam you and get more money from clients.
I would also like to say once again our guide Mahmoud was amazing and knowlegeable. He was funny and overall an great person.