25 May 2023
We have used Viator many times in the past and all went well. But I would not use Viator again given how my expereince went this time. The day before the tour in late March, the road from Vik to the Lagoon area was closed by the government due to dangerous weather condition and it only reopened next evening. As it passed 24 hr cancelation policy, I contacted both Viator and tour operator nemerous times about the situation. While the hotel we booked near the tour was willing to refund given the road closure (as it is quite a common situation in Iceland during the winter). Niether Viator or the tour operator would refund. I asked for a credit for future use and I never received response.
Worst experience!!!!