02 Apr 2025
We cannot recommend this company. We arranged a Pickup. When they were late, we selected Contact Tour Operator and found that the App does not update to reflect any changes. The meeting point &location were changed but did not show on the App. We ran 15 minutes away. The driver (Carlos) was angry with us! At the glass bridge, there was a fee that we were not told about. Not much money but it wasted time to see if he had our ticket. At the plateau with oak trees, it was raining hard, very muddy and slippery. I fell almost back to the van. We tried to clean my pants off. Carlos yelled at me that I would get mud on the seat! He did not care if I was hurt! For a company that does this tour often & knows the weather, they should be prepared with towels rather than yell at passengers. The van was very crowded with tall and large people. Other tour groups do this same tour. I chose this one because it scheduled a Levada walk and lunch. No Levada walk! I asked why and was told that was a different tour even though our tour title and description included that. That was the final blow for me!
The sites were good but the communication, organization and follow through were not good. We use Viator all over the world and rarely have any issues. This one had multiple issues with Madeira Seekers.