18 Mar 2023
Having done many food tours over the years, this was by far the worst we have ever experienced:
1. The “guide” was very poor, and didn’t even do the basics of being a tour guide. At every stop, they said nothing when we arrived and then nothing about the food! No introduction or basic explanation, why we were there, what was interesting etc. Nothing. Even when we asked, they were not able to say anything about the food! At one stop they didn’t even know what the food was we were eating! At one venue the owner did speak to us which was nice, but at all the others we may as well have gone on our own. Oh, and 2 of the stops were closed.
2. When I complained the next day to the tour company owner, they apologised but then I was met with continuous attempts to minimise our complaints “they are an experienced guide”
“they didn’t want to make too
much conversation or interrupt your eating” (we didn’t get any conversation at all!). One of the stores that was closed was an “extra stop” (never explained to us at the time).
After being offered a ‘free taster tour next time I visited’ (I haven’t been in 20 years), I asked for a refund which was flatly refused, and it was suggested I should have called the office to complain during the tour or simply refused to continue! So much for customer service.
I strongly advise you choose a different food tour company in Brighton if you actually want to experience the added value of a tour.
Doubtless the owner will respond to this review and again try to minimise my version of events or imply I am being misleading or unreasonable. I can only invite you to look at my 89 other reviews, the vast majority of which are 4 or 5 star, and ask yourself who you believe before you part with your money.